Refund policy
Return & Refund Policy
Last updated: August 3, 2026
At Zagovo, we want you to be completely satisfied with your purchase.
If you're not happy with your order, we're here to help.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must:
- Be unused and in the same condition as received
- Be in its original packaging
- Include any original accessories
- Be accompanied by proof of purchase
To start a return, please contact us at:
Once your request has been reviewed and approved, we'll provide you with the return instructions and return address.
Please do not send any items back without contacting us first, as unauthorized returns cannot be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon arrival.
If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible at:
We'll review the issue and work with you to provide a suitable solution.
Non-Returnable Items
The following items cannot be returned:
- Personalized or custom-made products
- Perishable goods
- Hazardous materials
- Flammable liquids or gases
- Gift cards
- Clearance or final sale items
For hygiene reasons, certain personal care products may not be eligible for return if they have been opened or used, unless they arrived damaged or defective.
If you're unsure whether your item is eligible, please contact us before returning it.
Exchanges
We currently do not offer direct exchanges.
If you would like a different item, please request a return for the original product (if eligible) and place a new order separately.
European Union Customers
If your order is delivered within the European Union, you have the right to cancel or return your order within 14 days of receiving it, without providing a reason.
The returned item must be unused, in its original condition and packaging, and accompanied by proof of purchase.
Refunds
Once we receive and inspect your returned item, we'll notify you whether your refund has been approved.
If approved, your refund will be issued to your original payment method within 10 business days.
Please note that your bank or credit card provider may require additional time to process the refund.
If more than 15 business days have passed since your refund was approved, please contact us at:
Return Shipping Costs
Customers are responsible for return shipping costs unless the item:
- Arrived damaged
- Was defective
- Was incorrect due to our error
Contact Us
If you have any questions about returns or refunds, please contact us at: